Refund policy

Our Policy:

We do not accept returns. Every product is made or packed to order, and we stand behind getting it right the first time.

Wrong Item Received
If you received the wrong item, email us a clear photo of what you got within 7 days of delivery. We verify every claim - including checking shipment weight records - so please be accurate.
If we confirm the mistake was ours, we will send you the correct item at no cost to you.
If you ordered the wrong item yourself, that is not covered. Double-check your cart before checkout.

Damaged in Transit
Damage during shipping is not our responsibility. We pack everything carefully, but once it leaves our hands, the carrier owns it.

Lost or Never Delivered
Contact us and we will pull the tracking logs. If tracking shows correct delivery, we are not responsible. If there is an obvious carrier error, we will resend your order at no cost.

Production Errors
f you send us timely photos, we will make it right - either by sending the correct item or issuing a refund, at our discretion.

Size Exchanges
Every apparel product has a size chart. Check it before you order.
If you're off by one size, keep the product and we'll get you a discount on your next order.
If you're off by a mile (ordered XL, needed a S), no exchange. We don't do the "keep one, get one free for someone else" game.

Don't Like Our Gear?
Quality is a big deal to us. So if an error occured, we want a know about it and make it right. If there is no error, you just aren't a fan of the hard work we put in to our products, we will miss you as a customer but there are no refunds for buyers remorse.